In 2021, the Teleaudiology Guidelines Working Group consulted the hearing health sector on draft guidelines for delivering hearing care by telehealth (otherwise known as teleaudiology). Valuable feedback was received and testing of the guidelines is now underway. The Australian College of Audiology is involved, providing input representing its membership of Audiometrists and Audiologists.

Testing the guidelines is so important. Whether you are a hearing health care practitioner, a hearing service provider or a consumer, your input is important in ensuring we deliver relevant, useable guidelines.

Looking at the testing processes in a little more detail

During testing phase, we are:

  • exploring with practitioners whether the revised guidelines are relevant, clear and easy to use. 
  • finding out what resources may be needed to implement the guidelines so that the appropriate training, education and infrastructure can be put in place.
  • consulting with consumers and their representatives about a draft resource to inform clients about teleaudiology and support their decision-making about whether it is the right option for them.  

The testing phase draws on a mix of testing methods, so we understand how practitioners interpret the draft guidelines and what resources they may need to put them into practice. The results of each testing stage progressively refine the draft guidelines.

Testing involves:
1. interviewing practitioners and providers to understand how they interpret the content of the draft guidelines and obtain feedback on the relevance and useability of the guidelines

2. consulting with consumers and consumer representatives on a draft consumer resource

3. “road testing” the revised draft guidelines with practitioners and providers who have little or no experience of teleaudiology

4. surveying hearing health stakeholders about near final draft guidelines and implementation

Teleaudiology can be part of the armoury for a Practitioner

Teleaudiology has a great role to play in complementing in-person services, particularly in providing rehabilitation services. I urge practitioners not to be daunted by teleaudiology and, instead, see it as an opportunity to broaden access to hearing services by customers and the community. It is part of the natural development of skills that a practitioner will need to deliver hearing care.

The teleaudiology guidelines and the supporting consumer resource aim to help practitioners to implement teleaudiology services with confidence and provide a valuable, accessible service to those receiving hearing services.

Preparing audiology for the future

I encourage all those involved in the hearing health sector, providing or receiving hearing services, to collaborate and work together during this testing phase to help prepare audiology for the future.

Read more about how we’ve developed draft guidelines and how to get involved in testing at

This opinion piece was first published on Audiology Australia LinkedIn page (Audiology Australia). It can also be shared direct from via the share functions on the page.

About the Author

Mark Paton is an Audiometrist and represents the Australian College of Audiology (ACAud) on the Teleaudiology Guidelines Working Group.

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